Front Office Manager — Hotel Operations

Job overview

The Front Office Manager role is onsite in West Palm Beach, FL, and compensation is not specified. The manager leads the DoubleTree West Palm Beach Airport Front Office team and oversees Front Desk, Guest Services, and Night Audit operations.

What you'll do

• Maintain guest service standards
• manage department revenues, expenses, and profitability
• develop financial and operational plans
• supervise operations involving Engineering, Housekeeping, and Food and Beverage
• improve guest satisfaction through employee development
• manage reservations and room occupancy
• maintain credit control, financial transaction, and security procedures
• resolve guest requests and complaints
• use office and accounting software
• hire and train associates and the Assistant Front Office Manager.

What we're looking for

Skills & competencies

front office manager

hotel operations

guest services

front desk

night audit

guest satisfaction

west palm beach fl

stepstone hospitality

doubletree west palm beach airport

full-time

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• health, dental, vision, and life insurance
• paid time off and holiday pay
• employee hotel discounts.

Why this role

The role oversees Front Desk, Guest Services, and Night Audit and requires a flexible schedule.

About the employer

StepStone Hospitality Inc. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.