Customer Service Representative – Louisiana Department of Education

Job overview

The Customer Service Representative – Louisiana Department of Education role is listed in Bossier City, LA. Compensation is not specified. The representative supports the Louisiana Office of Teaching and Learning, Division of Early Childhood Operations, including the Child Care Assistance Program (CCAP). The representative answers inquiries, explains program policies, checks eligibility or renewal status, and routes requests to the appropriate department contact. Accurate, courteous support helps the public access CCAP information and contributes to the department’s goal of improving kindergarten readiness.

What you'll do

• Answer customer inquiries about CCAP and general Louisiana Department of Education information
• use CCAP systems to provide program support and check eligibility or renewal status
• respond to or refer complaints
• interpret policy and clarify information
• route calls and messages
• assist staff with sorting, logging, and scanning mail
• complete work accurately and promptly.

What we're looking for

Skills & competencies

customer service representative

bossier city la

louisiana department of education

ccap

child care assistance program

inbound call center

public information

eligibility support

policy guidance

mail processing

30 wpm

high school degree

Work arrangement

• Weekend coverage required

Why this role

Inbound call center experience of at least one year; high school degree required; typing proficiency of at least 30 words per minute.

About the employer

YOUNGWILLIAMS INC is hiring for this role. Industry: Administration of Education Programs. Sector: 92.