Patient Advocate Manager

Job overview

The Patient Advocate Manager role is onsite in Houston, TX. Compensation is not specified. The position reports to the Director of Quality and supports patient and family relations at the facility. The role investigates and documents concerns, coordinates responses, and uses feedback and grievance data to identify service improvements. It contributes to a better patient experience by connecting patients, families, staff, and leadership and supporting facility-wide improvement efforts.

What you'll do

• Investigate and document patient and family concerns
• develop and participate in patient relations initiatives
• assess service performance and prepare reports or scorecards
• respond to suggestions and compliments
• conduct patient and family rounding where appropriate
• coordinate interventions with team members
• analyze complaint and grievance data
• lead customer service training as needed and lead the Patient Experience Committee.

What we're looking for

Skills & competencies

patient advocate manager

patient advocacy

patient experience

grievance resolution

patient relations

quality improvement

customer service training

houston tx

nexus health systems

bcpa credential

Work arrangement

• Weekend coverage required

Why this role

A bachelor’s degree is preferred; high school diploma or equivalent is required. BCPA certification is required or must be achieved within 12 months.

About the employer

Nexus Health Systems Ltd is hiring for this role. Industry: Residential Mental Health and Substance Abuse Facilities. Sector: 62.