Transportation Account Manager

Job overview

The Transportation Account Manager role is onsite in Hickory, NC. Compensation is not specified. The role works closely with Southland Transportation’s operations and sales teams to support customer shipments and branch goals. The Account Manager serves as the primary contact for assigned customers, coordinating shipment details and resolving service issues while maintaining strong relationships. By aligning customer needs with operations and sales, the role supports reliable shipment execution, account growth, and revenue targets.

What you'll do

• Maintain customer relationships through phone, email, and online chat
• coordinate with operations and sales on shipment execution and sales strategies
• receive and process customer loads and orders
• coordinate pickup and delivery times
• monitor and expedite orders
• provide shipment updates and resolve issues
• enter charges and obtain approvals
• update customer websites and the company TMS
• accept EDI tenders
• provide spot pricing
• maintain account records and meet account-management KPIs.

What we're looking for

Skills & competencies

transportation account manager

account management

customer relationships

freight shipments

transportation operations

sales support

hickory nc

southland transportation

full-time

customer service

shipment coordination

tms

edi tenders

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED. Occasional travel may be required for meetings. The work environment is an office setting with minimal exposure to adverse environmental conditions.

About the employer

Southland Transportation is hiring for this role. Industry: General Freight Trucking, Long-Distance, Truckload. Sector: 48.