Customer Service Manager

Job overview

The Customer Service Manager role is an onsite position in Charleston, SC; compensation is not specified. The manager leads internal sales representatives for a global manufacturer of specialized textile-based materials and coated fabrics serving construction, roofing, protective packaging, and industrial markets. The manager develops the internal sales team and coordinates customer service, order processing, and delivery with sales, production, operations, finance, warehouse, and logistics teams. Effective coordination and documentation help ensure accurate orders and timely delivery across domestic and international markets.

What you'll do

• Lead and develop internal sales representatives
• set sales strategies and track targets and metrics
• conduct performance reviews
• maintain customer and outside-sales relationships
• respond to product and order concerns
• coordinate orders with operations
• manage sales and shipping documentation and invoicing
• coordinate SKU creation, production schedules, outbound shipments, and warehouse handling
• support other teams as needed.

What we're looking for

Skills & competencies

customer service manager

charleston sc

sp associates

internal sales leadership

customer support

textile materials

coated fabrics

order management

production coordination

shipping documentation

logistics coordination

Work arrangement

• Weekend coverage required

About the employer

SP Associates is hiring for this role. Industry: Textile and Fabric Finishing Mills. Sector: 31.