Customer Relations Representative – State Farm Agent Team Member

Job overview

The Customer Relations Representative – State Farm Agent Team Member role is onsite in Franklin, PA, with pay of $45,000–$60,000 per year. The position supports Michael Dill’s State Farm insurance agency and its community members. The representative manages customer inquiries, resolves issues and maintains accurate records while coordinating with agency colleagues. These efforts support customer retention and the exceptional customer experiences that contribute to agency growth.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

state farm agent

franklin pa

michael dill

full-time

onsite

insurance agency

customer inquiries

customer retention

record maintenance

$45k–$60k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus
• competitive salary
• flexible schedule
• advancement opportunity
• paid time off
• training and development.

Why this role

The posting notes potential internal growth opportunities for driven, sales-minded candidates. Customer service experience is preferred.

About the employer

Michael Dill - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.