Multi-Location Customer Service Specialist

Job overview

The Multi-Location Customer Service Specialist is an onsite role based in Traverse City, MI. Compensation is not specified for this position, which supports the retail operations of Sherwin-Williams. This role is responsible for providing expert product advice and ensuring customer satisfaction across multiple store locations. It contributes to the company's mission of coloring and protecting what matters.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

traverse city mi

sherwin-williams

retail

customer service

sales

onsite

no degree required

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, Career, and Connection benefits including rewards, health and well-being flexibility, and community engagement.

Why this role

Multi-location coverage within a 10-mile radius.

About the employer

Sherwin-Williams is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.