Associate Service Desk Technician, Tier 1 — PAE Fires IT Support
Employment type
Full-time
Work setting
On-site
Location
Huntsville, AL
Schedule
Day shift
Posted
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Job overview
The Associate Service Desk Technician role is onsite in Huntsville, AL. Compensation is not specified. The position is listed as pending contract award and supports PAE Fires IT users. As the initial contact for user inquiries, the technician triages requests and resolves routine access and troubleshooting issues. The role also records equipment moves, additions, and changes and provides backup to desktop support and field technicians during high-volume deployment periods.
What you'll do
- Serve as the first point of contact for user inquiries
- perform initial triage, password resets, account unlocks, and routine troubleshooting
- document equipment moves, additions, and changes, including serial numbers and locations, in ticket workflows
- provide backup to desktop support and field technicians during high-volume deployments.
What we're looking for
- Skills & competencies
- associate service desk techniciantier 1huntsville alpae fires it supporttechnology, automation, and managementit help deskuser supportticket triagepassword resetsaccount unlocksequipment tracking
- Work arrangement
- Weekend coverage required
Why this role
The posting states that the position is pending contract award.
About the employer
Technology, Automation, and Management, Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 01dfab8c-b778-481f-b6ba-285ad783d7e0