Customer Care Specialist (Residential)

Job overview

The Customer Care Specialist (Residential) is an onsite role based in Hinton, IA, with a pay rate of $15.00–$16.00 per hour. This position supports the Cable One Customer Care Group, focusing on delivering neighborly service and connecting customers to essential communication solutions. The role serves as a primary point of contact for residential customers, handling billing inquiries, service scheduling, and product retention efforts. By utilizing active listening and sales skills, the specialist resolves customer issues and promotes the value of Sparklight services to ensure long-term relationship protection.

What you'll do

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks.
• Respond to inbound customer inquiries via phone or ticketing systems.
• Actively listen to understand customer needs.
• Handle requests to disconnect or remove services, provide billing information, resolve standard issues, schedule service appointments, and manage account changes.

What we're looking for

Skills & competencies

full-time

day shift

hinton ia

cable one

customer care

retention sales

in-office

entry-level

$15-$16/hr

no on-call

weekend work required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans from day one, 401(k) with 5% match, tuition reimbursement, and generous paid time off.

Why this role

Tuition reimbursement up to $5,250 in the first year and 401(k) with 100% company match up to 5% from day one.

About the employer

Cable One is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.