Customer Service Representative

Job overview

The Customer Service Representative role is hybrid, with mandatory office hours and remote work available, based in Downingtown, PA. The posting states $48,000–$55,000 per year. The role supports Mattioni Plumbing, Heating & Cooling’s home-service customers. The representative converts incoming customer calls into booked service appointments and helps maintain accurate customer information. The role contributes to customer satisfaction by communicating professionally and coordinating with dispatch and management.

What you'll do

• Convert incoming customer calls into booked service appointments
• learn and use the call script
• participate in training
• maintain and update the customer database
• communicate with dispatch and the manager.

What we're looking for

Skills & competencies

customer service representative

customer calls

appointment booking

home services

hybrid

downingtown pa

mattioni plumbing heating & cooling

full-time

on-call rotation

$48k–$55k/year

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-sponsored healthcare
• dental and vision plans
• paid time off
• paid parental leave
• 401(k) with up to 3.5% company match
• on-demand pay
• employee discount
• training and career advancement.

Why this role

The posting describes a hybrid schedule with mandatory office hours and remote work, plus an on-call rotation.

About the employer

Mattioni Plumbing, Heating & Cooling is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.