Direct Operations Support Consultant
Compensation
$67k – $120k /yr
Employment type
Full-time
Work setting
On-site
Location
Detroit, MI
Schedule
Day shift
Posted
Travel
Required
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Job overview
The Direct Operations Support Consultant role is a hybrid position located in Detroit, MI. The role offers a salary of $67,371 - $119,766 per year and supports the Auto Club Group's contact center operations. The role exists to monitor and improve the effectiveness of business units within a contact center. The consultant analyzes operational data, collaborates with directors, and implements process improvements to drive performance and reporting accuracy.
What you'll do
- Review operational data, formulate improvement plans, collaborate with stakeholders, and ensure accurate reporting.
What we're looking for
- Skills & competencies
- full-timeday shiftdetroit mihybridinsuranceoperationssqlanalyticsreportingcompetitive salary
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k) match, PTO, tuition assistance, AAA membership.
Why this role
Requires SQL experience and contact center background.
About the employer
ACS Auto Club Services, Inc. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 13-1199.00
You'll be redirected to the employer's application page.
Listing ID: 01b1a6dd-78bb-40f5-a167-01e6c5578f82