Reservation Specialist, Customer Experience and Sales

Job overview

The Reservation Specialist, Customer Experience and Sales role is an onsite position in Wheat Ridge, CO. Starting pay is $20 per hour plus tips and a monthly bonus. Beds-N-Biscuits provides dog daycare, lodging, enrichment, training, and grooming services in the Denver area. The specialist helps pet parents choose services suited to each dog, processes reservations, and responds to questions and concerns. By building trust and documenting details accurately, the role supports a consistent client experience and the company’s goal of helping dogs thrive.

What you'll do

• Answer inbound calls
• return voicemails and follow up on emails and online reservation requests
• learn about each dog’s needs
• recommend services
• process reservations
• address client questions and concerns
• document conversations
• follow established systems and work toward individual and team performance goals.

What we're looking for

Skills & competencies

reservation specialist

customer experience

sales

wheat ridge co

beds-n-biscuits

dog daycare

dog lodging

enrichment

training

grooming

$20/hour plus tips

monthly bonus

paid training

pet care discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Telehealth, dental, and vision insurance
• performance bonus
• paid professional training
• ongoing coaching
• employee pet-care discounts
• paid time off
• free snacks and drinks.

Why this role

Customer experience and sales role with paid training, ongoing coaching, and a focus on matching services to each dog’s needs.

About the employer

Beds-N-Biscuits is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.