Dispatcher and Customer Service Representative, Residential HVAC

Job overview

The Dispatcher and Customer Service Representative role is a full-time, onsite position in Houston, TX, paying $18–$23 per hour based on experience. HousePro is a Houston-area HVAC contractor that has served the area for more than 25 years. The dispatcher handles customer calls and coordinates technician service visits, helping customers and field technicians stay informed in a fast-paced environment. The role also supports parts ordering, customer data entry, and administrative work, with a rotating weekend on-call schedule shared with other dispatchers.

What you'll do

• Answer inbound calls and make outbound customer calls
• communicate with technicians
• order parts
• schedule customers and technician service calls
• enter customer data
• provide customer service
• perform administrative duties as needed
• participate in the rotating weekend on-call schedule.

What we're looking for

Skills & competencies

dispatcher

customer service representative

residential hvac

full-time

houston tx

housepro

inbound calls

outbound calls

technician scheduling

parts ordering

customer data entry

$18–$23 per hour

rotating weekend on-call

health insurance

401(k)

two weeks pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance with an 80/20 split, 401(k), and two weeks of paid time off.

Why this role

HVAC experience is a plus but not required; prior call center or customer service experience is also a plus. The posting requires a high school diploma and describes a rotating weekend on-call schedule.

About the employer

HousePro is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.