Customer Care Manager | State Farm Agent Team

Job overview

The Customer Care Manager role is in-office in Hancock, MI, with a stated salary range of $35,000–$50,000 per year. The agent team helps people protect what matters through insurance support and community service. The manager oversees day-to-day customer service operations, coordinating inquiries, account updates, billing questions, and policy reviews. The role tracks service metrics and supports outreach to help maintain efficient workflows and a positive customer experience.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach.

What we're looking for

Skills & competencies

customer care manager

customer service

insurance

account updates

billing inquiries

policy reviews

service metrics

community outreach

hancock mi

sara lahti state farm agent

$35k–$50k per year

paid time off

retirement matching

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement matching, performance-based bonus, paid time off, and training and development.

Why this role

Must be able to obtain applicable state insurance licenses.

About the employer

Sara Lahti - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.