Senior Manager, Customer Success
Compensation
$125k – $135k /yr
Employment type
Full-time
Work setting
On-site
Location
Salem, OR
Schedule
Day shift
Posted
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Job overview
The Senior Manager, Customer Success is an onsite position based in Salem, OR. The base salary range is $125,000-$135,000, supporting the customer success function within the operations organization. This role exists to lead and scale high-performing teams that drive customer adoption, retention, and value realization. The manager optimizes processes and partners with cross-functional stakeholders to ensure exceptional customer outcomes.
What you'll do
- Lead and coach Customer Success managers, drive operational excellence, monitor team performance metrics, and partner with Account Management and Product teams.
What we're looking for
- Skills & competencies
- full-timeday shiftsalem oricimscustomer successmanagementsaasretentionleadership$125k-$135k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), parental leave, and tuition reimbursement.
Why this role
Requires 7-11+ years of experience in SaaS customer success and 1+ years of senior management experience.
About the employer
iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2022.00
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Listing ID: 0186c809-ae37-4c11-87dc-5e2805b4aead