Digital Branch Specialist

Job overview

The Digital Branch Specialist role is onsite in Minot, ND, with pay of $19.87 per hour. North Star Community Credit Union serves members with financial guidance and support and emphasizes community impact. The specialist assists members through phone, email, and digital channels, resolving questions and supporting transactions and account maintenance. By helping members understand services and complete financial tasks, the role builds trust and supports their financial goals.

What you'll do

• Respond to members through phone, email, and digital channels
• answer questions and resolve concerns
• assist with transactions and account maintenance
• provide accurate information
• open and maintain accounts
• process transfers and payments
• support ACH and wire transactions
• assist with deposit and lending services
• identify member needs and recommend relevant products and services
• maintain accurate records
• follow policies and regulations
• collaborate with teammates and participate in training.

What we're looking for

Skills & competencies

digital branch specialist

credit union

member service

phone support

digital channels

account maintenance

ach transactions

wire transactions

minot nd

north star community credit union

$19.87/hr

part-time

customer service

financial services

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes growth opportunities, training and development, and a supportive team culture
• no specific benefit plans are listed.

Why this role

Part-time role. The posting seeks six months to two years of customer service experience; banking, credit union, contact center, or sales experience is a bonus.

About the employer

North Star Community Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.