Client Experience Representative

Job overview

The Client Experience Representative role is in person in New Orleans, LA. Pay is $15.00–$18.75 per hour, based on experience. The role supports a client’s animal-welfare programs and mission, including community education and pet adoption and retention support. As a first point of contact, the representative answers public inquiries, documents and routes calls, and provides information using client protocols. The role also helps educate the community about responsible pet ownership and supports programs, clinic appointments, and humane care for animals.

What you'll do

• Answer incoming calls and provide accurate information
• document call details
• guide callers using client protocols
• transfer or escalate calls when appropriate
• educate the community on responsible pet ownership
• support client programs and services
• apply animal behavior knowledge to adoption and pet retention support
• schedule clinic appointments
• maintain confidentiality and treat animals compassionately.

What we're looking for

Skills & competencies

client experience representative

call center

customer service

animal welfare

pet ownership education

clinic appointments

new orleans la

delta personnel

spanish-english bilingual

$15.00–$18.75 per hour

health insurance

401(k)

paid time off

public service loan forgiveness

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and life insurance options
• 401(k) with company match
• paid time off and holidays
• eligibility for Public Service Loan Forgiveness.

Why this role

Bilingual Spanish/English candidates are highly encouraged to apply. The posting describes an in-person, high-volume call environment with exposure to animals.

About the employer

DELTA PERSONNEL is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.