TAC and Training Manager

Job overview

The TAC and Training Manager is an onsite role based in the United States. Compensation is not specified. This role supports NuAxis Innovations' technical assistance and training operations for the U.S. Department of Labor Job Corps environment. This position leads centralized help desk operations, learning technology, and technical communications. The manager oversees Level I and II support for 15,000 users, manages the Learning Management System, and directs the development of training materials and user documentation.

What you'll do

• Lead centralized TAC/help desk operations.
• Oversee Level I and II troubleshooting and ticket management.
• Manage user account administration.
• Direct learning technology and training activities.
• Manage the Learning Management System.
• Oversee development of release notes, user guides, and reference materials.
• Support communications for IT deployments.

What we're looking for

Skills & competencies

full-time

tac manager

training manager

help desk

federal it

nuaxis innovations

onsite

customer support

learning management

job corps

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits and a mission-driven work environment focused on federal IT solutions.

Why this role

Leadership of a large-scale technical support and training organization for a federal program with a significant user base.

About the employer

NuAxis Innovations is hiring for this role. Industry: Computer Training. Sector: 61.