Support Engineer, U.S. Public Sector

Job overview

Compensation is $150,000–$200,000 per year. The Support Engineer, U.S. Public Sector role is listed in Washington, DC; the posting describes customer deployments across on-premises, cloud, and government cloud environments and does not specify a remote arrangement. for this listing; the description separately gives a San Francisco Bay Area base salary range of $150,000–$200,000. DTEX provides risk-adaptive security technology to enterprise and government customers. The engineer supports complex, mission-critical deployments by troubleshooting platform and endpoint issues, guiding customers, and working with Engineering and Product teams to reproduce and resolve problems. The role helps customers maintain secure, reliable deployments and requires an active U.S. Top Secret clearance.

What you'll do

• Plan, deploy, troubleshoot, and maintain customer production deployments across on-premises and cloud environments
• troubleshoot Linux systems and platform components including OpenSearch and Elasticsearch
• reproduce customer issues with Engineering and identify defects, interoperability issues, enhancements, and workarounds
• maintain technical documentation, runbooks, and deployment guides
• troubleshoot endpoint deployments across Windows, macOS, and Linux
• guide customers through platform functionality
• maintain a test environment
• travel within the United States and provide onsite support in secure environments as required.

What we're looking for

Skills & competencies

support engineer

u.s. public sector

technical support

linux

opensearch

elasticsearch

top secret clearance

enterprise software

washington dc

dtex systems

$150k–$200k sf bay area range

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation, equity participation, health and wellness benefits, and generous time-off policies are described
• exact compensation may vary.

Why this role

Active U.S. Top Secret clearance required; TS/SCI preferred; 7+ years of enterprise software support experience required; travel and onsite support in secure customer environments may be required.

About the employer

Dtex Systems is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.