Customer Success Manager — Virginia

Job overview

The Customer Success Manager — Virginia role is remote for candidates who reside in Virginia, with up to 50% travel. The annual salary range is $88,000–$105,000, with bonus potential. EverDriven supports school districts with safe, reliable transportation for students, including students experiencing homelessness, living with disabilities, or outside traditional bus routes. The manager owns customer relationships and account strategy throughout the customer lifecycle, working to improve satisfaction and retention while identifying growth opportunities. The role connects school district needs with internal resources and helps customers realize the value of EverDriven’s transportation services.

What you'll do

• Develop customer relationships and identify upselling and cross-selling opportunities
• manage account relationships, strategy, pricing, contract renewals, and RFPs
• engage decision-makers and school district personnel
• identify retention and service risks and develop mitigation plans
• conduct client check-ins and business reviews
• coordinate with internal teams
• share customer feedback and advocate for solutions and product enhancements.

What we're looking for

Skills & competencies

customer success manager

virginia resident

remote

everdriven

$88k-$105k annually

bonus potential

up to 50% travel

school districts

student transportation

account management

customer retention

contract renewals

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• virtual doctor visits with $0 copay
• company-paid life and short- and long-term disability insurance
• flexible time off
• paid holidays
• paid volunteer time
• FSA
• 401(k) match
• employee assistance and discounts programs.

Why this role

Remote within Virginia; up to 50% travel; bonus potential; medical, dental, and vision insurance; virtual doctor visits with $0 copay; company-paid life and disability insurance; flexible time off; paid holidays; paid volunteer time; FSA; 401(k) match.

About the employer

EverDriven is hiring for this role. Industry: Special Needs Transportation. Sector: 48.