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Customer Service Representative B
Simco Electronics · Naperville, IL · Customer service team
Compensation
$24 – $27 /hr
Employment type
Full-time
Work setting
On-site
Location
Naperville, IL
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative B role is onsite in Naperville, IL, with pay of $24–$27 per hour. Compensation is hourly, and the role supports SIMCO Electronics’ customer service for calibration and repair requests.
What you'll do
- Serve as the primary contact for customer inquiries and equipment service requests
- schedule, process, and update calibration and repair requests
- resolve escalated issues
- communicate by phone and email
- document interactions and maintain customer records
- monitor delayed deliveries
- prepare service activity reports
- coordinate workflows with internal teams.
What we're looking for
- Skills & competencies
- customer service representativecustomer supportequipment service requestscalibration servicesrepair servicescustomer relationsissue resolutiondocumentationnaperville ilsimco electronics$24–$27/hr
- Work arrangement
- Weekend coverage required
Why this role
The role emphasizes independent judgment, advanced problem-solving, and operational expertise.
About the employer
Simco Electronics is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.
Additional details
- Industry sector
- 81
- Industry
- Electronic and Precision Equipment Repair and Maintenance
- Occupation code
- 43-4051.00
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Listing ID: 010bae42-f7fe-4dbd-b107-d5076379b078