Registered Nurse (RN), Call Center

Job overview

The Registered Nurse (RN), Call Center works onsite in San Juan, PR; compensation is not specified. The role is in the Operational Department and serves as a patient-facing link for information and support. The nurse handles incoming patient calls, assesses needs, provides accurate guidance within nursing responsibilities, and documents interactions to support quality service and patient well-being. The schedule operates Monday through Sunday with rotating shifts and 40 hours weekly.

What you'll do

• Manage high volumes of incoming calls
• assess patient status and needs
• provide accurate information and nursing guidance
• document interactions in company systems
• meet service and productivity standards
• follow communication procedures and policies
• and report relevant issues to a supervisor.

What we're looking for

Skills & competencies

registered nurse

call center

patient support

nursing guidance

incoming calls

patient assessment

san juan pr

insight communications

spanish-language posting

Work arrangement

• Weekend coverage required

Why this role

The posting requires university nursing studies or a nursing degree and at least six months of customer service experience; rotating shifts and availability for operational overtime are stated.

About the employer

Insight Communications is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.