Client Success Manager

Job overview

The Client Success Manager role is onsite in Naperville, IL; compensation is not specified. The position reports to the Director of Client Strategy at WEBIT Services and supports managed clients and two virtual chief information officers. The manager owns day-to-day client relationships, renewals, billing accuracy, and service coordination across an approximately 50-client book. By tracking client health, resolving escalations, and coordinating with internal teams and vendors, the role supports retention and a reliable client experience.

What you'll do

• Own renewals for licenses, subscriptions, domains, warranties, and seat and price adjustments
• maintain accurate contract counts and billing
• track orders and delivery from sale through installation
• monitor service issues and close the loop with clients
• prepare client and vCIO reports for QBRs
• serve as an escalation point and route expansion requests
• monitor client health
• coordinate billing, contracts, receivables, tickets, projects, and third-party vendors
• follow up on NPS or CSAT detractors.

What we're looking for

Skills & competencies

client success manager

webit services

naperville il

managed services

client relationships

renewals

billing accuracy

contract management

service coordination

client health

qbr reporting

autotask preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid employee healthcare premium
• paid long-term disability and short-term disability
• unlimited PTO after 90 days
• dental and vision options
• 401(k) matching
• employee ownership eligibility.

Why this role

Supports approximately 50 managed clients in a pod model and two vCIOs. Requires 2+ years in customer success, account coordination, or MSP operations; Autotask experience is preferred.

About the employer

WEBIT Services is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.