Customer Service Representative

Job overview

Customer Service Representative is an onsite role in Charlotte, NC. Compensation is not specified. The role supports customer service operations at Crystal Quick Services. The representative handles customer questions and complaints across communication channels, processes orders and requests, and records interactions. The role also coordinates with colleagues and manages junior representatives to support consistent customer service and satisfaction.

What you'll do

• Respond to customer inquiries
• acknowledge and resolve complaints
• communicate through various channels
• process orders, forms, applications, and requests
• maintain interaction records
• coordinate with colleagues
• provide feedback on service processes
• manage a team of junior representatives.

What we're looking for

Skills & competencies

customer service representative

charlotte nc

crystal quick services

customer support

customer inquiries

complaint resolution

order processing

recordkeeping

team coordination

team management

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or equivalent, comfort using computers, and customer support experience.

About the employer

Crystal Quick Services is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.