Contact Center Agent I — Applicant Pool

Job overview

The Contact Center Agent I role is onsite in Fort Defiance, AZ; compensation is not specified. The position supports the Navajo Tribal Utility Authority by providing front-line responses to customer inquiries. The agent addresses basic questions, researches customer issues, routes requests to the appropriate resource, and documents interactions. The work contributes to timely issue resolution and customer satisfaction across the utility authority’s service processes.

What you'll do

• Answer inbound calls and emails
• address basic inquiries and website-navigation questions
• research issues and provide solutions or alternatives
• route calls to appropriate NTUA resources
• meet individual and team targets
• complete call logs and maintain customer-interaction records.

What we're looking for

Skills & competencies

contact center agent

customer service

inbound calls

email support

issue resolution

call routing

customer records

fort defiance az

navajo tribal utility authority

applicant pool

Work arrangement

• Weekend coverage required

Why this role

High school diploma or GED is required; an associate degree, payment-processing experience, and Navajo-language ability are preferred. Applicants must type 30 words per minute and pass a script-reading test. The announcement states it closes December 31, 2026.

About the employer

Navajo Tribal Utility Authority is hiring for this role. Industry: Regulation and Administration of Communications, Electric, Gas, and Other Utilities. Sector: 92.