Business Development Associate / Service Advisor

Job overview

The Business Development Associate / Service Advisor role is onsite in Grand Forks, ND. Compensation is not specified. The position supports the automotive Service Department at Nelson Auto / Red Rock Auto. The role coordinates service appointments and customer communications to help the shop operate efficiently. It also supports maintenance recommendations, mobile service and recall outreach, warranty processes, and customer issue resolution.

What you'll do

• Schedule and confirm service appointments
• inform customers about recommended maintenance based on mileage and service history
• organize appointments to support shop and technician efficiency
• manage Service Department Remote Experience processes
• assist with warranty documentation
• maintain the service calendar
• answer calls and inquiries
• and resolve customer concerns professionally.

What we're looking for

Skills & competencies

business development associate

service advisor

grand forks nd

nelson auto

red rock auto

automotive service

appointment scheduling

customer communications

warranty support

customer service

dealership software

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• 401(k) matching
• dental insurance
• employee discount
• health insurance
• health savings account
• life insurance
• paid time off
• vision insurance.

Why this role

Previous customer service, call center, sales, or dealership experience is preferred; basic vehicle knowledge and dealership software proficiency are listed qualifications.

About the employer

Nelson Auto / Red Rock Auto is hiring for this role. Industry: General Automotive Repair. Sector: 81.