Director of Customer Service Operations

Job overview

The Director of Customer Service Operations works onsite in Mount Pleasant, MI; compensation is not specified. The role leads bank operations across the call center, deposit operations, and digital banking to support efficient, compliant, customer-focused service.

What you'll do

• Lead deposit operations, fraud, payment processing, call center, and digital banking
• coach and develop employees
• partner on product roadmaps and lifecycle
• improve processes and workflows
• establish and monitor operational and customer experience KPIs
• maintain regulatory compliance and audit readiness
• strengthen controls and mitigate risk
• oversee vendors
• coordinate training and cross-functional operations.

What we're looking for

Skills & competencies

director of customer service operations

full-time

mount pleasant mi

isabella bank

bank operations

call center

deposit operations

digital banking

payment processing

fraud operations

regulatory compliance

operational leadership

Work arrangement

• Weekend coverage required

Why this role

The description calls the position Director of Customer Operations and reports it to the Chief Operations Officer; the listing title is Director of Customer Service Operations.

About the employer

Isabella Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.