Call Center Operator

Job overview

The Call Center Operator role is onsite in Kailua-Kona, HI; the posting explicitly says it is not remote. Compensation is listed as $18.96–$25.65 per year in the source. Hawai'i Island Community Health Center provides healthcare services to its community. The operator supports clinic communication and patient access by answering and routing calls, assisting with appointment scheduling, and maintaining accurate patient call and registration information. The role helps callers reach appropriate services and supports a professional, empathetic patient experience.

What you'll do

• Answer and screen inbound calls
• route callers to appropriate departments
• provide general program and service information
• schedule, reschedule, cancel, and confirm appointments
• forward referral, medication refill, lab order, and result requests
• maintain call records
• register new patients and update existing patient information
• follow protocols for difficult callers
• participate in customer service, telephone, and software training.

What we're looking for

Skills & competencies

hawai'i island community health center

call center operator

patient access

clinic calls

appointment scheduling

patient registration

customer service

kailua-kona hi

healthcare services

high school or ged

inbound calls

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED and six months to one year of related experience or an equivalent combination of experience, training, and education. The role is explicitly not remote.

About the employer

Hawai'i Island Community Health Center is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.