Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Midland, MI, with a stated annual salary range of $41,000–$60,000. The role supports Robert Boerner Insurance & Financial Services Inc. and its community members. The representative answers customer questions, explains policy information, assists with policy changes and claims, maintains interaction records, and helps schedule office activity. The role also supports customer problem-solving and helps connect customers with insurance and financial services aligned with their needs and goals.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process claims and follow up
• maintain accurate interaction records
• call new and prospective customers
• communicate by phone or Zoom
• assist with office scheduling
• and support a positive office culture.

What we're looking for

Skills & competencies

customer service representative

state farm agent team

midland mi

insurance

policy support

claims follow-up

customer inquiries

phone and zoom

salary $41,000–$60,000

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, performance-based bonus, company parties, paid time off, training and development, and advancement opportunities.

Why this role

Previous customer service experience is preferred. The posting lists 401(k) matching, performance-based bonuses, company parties, paid time off, training and development, and advancement opportunities.

About the employer

Robert Boerner - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.