Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Grand Rapids, MI, with work hours of 8 a.m. to 5 p.m. and 32 to 40 hours per week. Compensation is not specified. The position supports the service department and its internal and external customers.

What you'll do

• Match vendor purchase orders and receive them
• support accounts-receivable billing, prepare service invoices, answer phones, take detailed service-call messages, and dispatch calls to technicians as needed. Process work orders, prepare quotes, update customer systems, coordinate fulfillment, maintain customer records, provide status updates, and support resolution of invoice disputes and past-due receivables.

What we're looking for

Skills & competencies

customer service representative

grand rapids mi

sunrise systems

onsite

8 a.m.–5 p.m.

32–40 hours per week

service department

customer accounts

work orders

service invoices

dispatch coordination

Work arrangement

• Weekend coverage required

Why this role

Onsite role; 8 a.m.–5 p.m.; 32–40 hours per week; duration listed as nine months with possible extension or conversion

About the employer

Sunrise Systems Inc is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.