Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Bonita Springs, FL. The stated annual total compensation range is $40,000–$50,000, including base salary, commissions, and bonuses when performance goals are met; base salary varies with experience and licensing, and commissions are uncapped. The role supports Steve Williams State Farm’s customer service work, and Spanish- and English-proficient candidates are encouraged to apply. The representative helps customers manage policy questions and service needs while supporting loyalty and retention. Through policy reviews, claims and renewal follow-up, accurate records, and issue resolution, the role helps customers receive clear and responsive service.

What you'll do

• Conduct policy reviews
• follow up on claims, renewals, and service updates
• support customer loyalty and retention
• serve Spanish- and English-speaking customers
• maintain accurate customer records
• handle policy, billing, and coverage-change inquiries
• resolve service issues
• and identify coverage gaps and service needs during reviews.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

bonita springs fl

steve williams state farm

$40,000–$50,000/year total compensation

insurance customer service

policy reviews

claims follow-up

renewals

bilingual spanish and english preferred

property and casualty license

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match
• health, dental, and vision insurance
• paid time off
• paid company holidays
• career advancement paths
• company events, contests, and team lunches.

Why this role

No prior insurance experience is required. Spanish and English proficiency is preferred, and the employee must be willing to obtain the required Property and Casualty license. This position is with an independent contractor State Farm agent, not State Farm Insurance Companies.

About the employer

Steve Williams State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.