Call Center Representative (Hybrid)

Job overview

The Call Center Representative (Hybrid) is an onsite role based in Pensacola, FL, with a transition to a hybrid work arrangement after initial training. Compensation is not specified for this position, which supports the Jitsu delivery operations team. This role serves as the primary point of contact for recipients, clients, and drivers to ensure high-quality delivery experiences. The representative manages inquiries, resolves issues, and coordinates with field drivers to maintain on-time delivery standards.

What you'll do

• Displaying and maintaining a courteous, professional and empathetic attitude toward all customers, drivers and clients.
• Responding to customers, drivers, and client inquiries and requests via all communication channels: telephone, email, Slack, and chat in a timely fashion.
• Escalating inquiries and requests, as necessary, to the appropriate department or individual to ensure all concerns are efficiently addressed and resolved.
• Initiating outbound correspondence or calls to provide follow-up information to customers, drivers, and clients.
• Actively participating in process improvement projects and supporting other team members and departments as assigned.
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations.
• Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs.
• Documenting interactions, transactions, comments, and complaints handled throughout the workday.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

employbridge

customer support

hybrid

temp-to-hire

bilingual preferred

no degree required

onsite training

Work arrangement

• Weekend coverage required

Benefits & perks

• Company laptop provided after 6 months

Why this role

Temp to hire and promotion opportunities available; bilingual Spanish/English preferred.

About the employer

Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.