Resident Performance Collections Associate

Job overview

The Resident Performance Collections Associate role is onsite in Austin, TX; compensation is not specified. The position supports the Property Management Team at Kairos Living, a national single-family rental fund. The associate manages delinquent resident accounts, payment processing, payment plans, and eviction-related support in a high-volume contact center. The role contributes to accurate resident account management and company performance through timely communication, collections activity, and tracking against performance goals.

What you'll do

• Manage resident payment workflows and account balances
• manage collections processes and performance metrics
• call residents about outstanding payments or payment plans
• review delinquency reports daily and establish action plans
• update resident accounts after calls
• oversee late-fee waiver determinations and communications
• keep residents informed about ledger status
• and assist with eviction proceedings as needed.

What we're looking for

Skills & competencies

resident performance collections associate

austin tx

kairos living

full-time

onsite

collections

resident accounts

payment plans

delinquency reports

contact center

property management

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid medical, dental, and vision benefits, 401(k), flexible PTO, 11 paid holidays, and professional career development.

Why this role

The posting lists Monday–Friday, 9 a.m.–6 p.m. and describes the position as entry level. Competitive base pay and an annual bonus tied to company KPIs are stated without numeric amounts.

About the employer

Kairos Living LLC is hiring for this role. Industry: Lessors of Residential Buildings and Dwellings. Sector: 53.