Sales and Operations Manager

Job overview

The Sales and Operations Manager role is onsite in Santa Rosa, CA; compensation is described as competitive based on experience, with no numeric amount specified. The manager leads a locally owned UPS Store franchise, driving revenue growth and daily store performance. The role combines sales development, store operations, and team leadership. By coaching employees, improving customer service, and managing workflow and compliance, the manager supports the store’s sales goals and overall success.

What you'll do

• Own monthly and annual sales goals
• develop strategies to increase revenue and profitability
• identify upselling and cross-selling opportunities
• build local business relationships
• monitor sales performance
• coach employees
• oversee daily operations, staffing, schedules, and workflow
• maintain customer service and store standards
• resolve customer concerns
• recruit, train, supervise, and motivate employees.

What we're looking for

Skills & competencies

sales and operations manager

onsite

santa rosa ca

the ups store

full-time

sales growth

business development

retail operations

team leadership

customer service

competitive compensation (not quantified)

Work arrangement

• Weekend coverage required

Benefits & perks

• Training on products and services
• opportunity to develop leadership and business management skills
• professional customer-focused environment
• long-term career growth opportunity.

Why this role

Previous UPS Store experience is not required; training is provided on products, services, and operating procedures. Notary and Live Scan services are subject to availability and qualifications.

About the employer

The UPS Store #0318, #6132, #5901 is hiring for this role. Industry: Private Mail Centers. Sector: 56.