Help Desk Technician
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
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Job overview
The Help Desk Technician role is onsite at the company’s Austin, TX headquarters. Compensation is not specified. ZP Better Together provides communication services for deaf and hard-of-hearing communities, including interpreting and video relay services.
What you'll do
- Respond to employee technical support requests by email, in person, and through JIRA Service Desk
- troubleshoot software, hardware, and end-user issues
- prioritize and track tickets
- document procedures in Confluence
- patch operating systems and third-party software
- and troubleshoot desktop, laptop, and accessory hardware.
What we're looking for
- Skills & competencies
- help desk technicianaustin txpurple communicationszp better togetherit supportjira service deskconfluencewindowsactive directoryoffice 365vpn supportzoom supportamerican sign languagefive years' experience
- Work arrangement
- Weekend coverage required
Why this role
The posting requires at least five years of help desk experience in a Windows environment and a strong desire to learn American Sign Language and adapt to a deaf-culture work environment. Some travel may be required.
About the employer
Purple Communications Inc is hiring for this role. Industry: Agents for Wireless Telecommunications Services. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Agents for Wireless Telecommunications Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 0040ce8f-2088-4796-a8cf-1e2e8b6a9759