Contact Center Representative I (Entry-Level)
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Contact Center Representative I (Entry-Level) role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports various inbound and outbound campaigns. This role exists to engage with customers over the phone to answer questions and resolve concerns. The representative contributes to the team by identifying opportunities to introduce new products and services.
What you'll do
- Handle inbound and outbound calls.
- Resolve customer issues effectively.
- Research internal systems to locate information.
- Document customer interactions and process claims.
- Engage in solution-focused conversations.
What we're looking for
- Skills & competencies
- full-timeday shiftlas cruces nmcall centercustomer servicemci careersno on-callno degree requiredentry-levelonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off, health benefits, retirement savings, and performance incentives.
Why this role
Ideal for individuals with experience in retail, hospitality, or food service.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 001c96e6-a778-4f18-afc9-ad423f3676a5