Service Access Coordinator — Behavioral Health Crisis Programs

Job overview

The Service Access Coordinator role is onsite in Hampton, VA, and pays $57,119 per year. The position supports evening service access, patient flow, care coordination, and operational continuity at the B.J. Roberts Behavioral Health Center, an urgent care center for adults experiencing behavioral health or substance use crises. The schedule is Monday–Friday, 3:00 p.m.–11:00 p.m., with flexibility to work weekends and holidays as needed. Serving as a central coordination point across crisis programs, the coordinator helps individuals reach appropriate services in a timely way by managing referrals and transitions, facilitating communication, and addressing access issues in real time.

What you'll do

• Coordinate referrals and connect individuals with appropriate services and providers
• conduct phone and face-to-face interviews with individuals, families, and care providers to assess needs
• work with program managers, administrators, and the Director on complex situations
• communicate with psychiatric and healthcare providers about services, transfers, and step-down care
• help individuals access community resources
• educate individuals and staff about services and supports.

What we're looking for

Skills & competencies

service access coordinator

behavioral health

crisis intervention

care coordination

patient flow

emergency services

marcus alert

crisis receiving center

crisis stabilization unit

hampton va

monday–friday

3:00 p.m.–11:00 p.m.

$57,119 per year

virginia retirement system

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• Virginia Retirement System
• life insurance
• HSA
• FSA
• annual and sick leave
• 11 paid holidays.

Why this role

Requires a master's degree in Human Services or a related field and two years of clinical experience in therapeutic counseling, crisis intervention, and case management or care coordination with individuals with serious mental illness and/or co-occurring disorders.

About the employer

Hampton-Newport News Community Services Board is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.